1. Returns
1.1 We accept returns within 7 days of delivery for most items, as long as they are in new, unused condition and in their original packaging.
1.2 Non-returnable items include:
- Products that have been used, opened, or altered.
- Custom or personalized items.
- Digital products or software.
- Clearance or final sale items.
1.3 To start a return, please contact our customer service team at info@ijstartprinters.com with your order number and details of the product you wish to return.
2. Return Process
2.1 After your return request is approved, we will provide instructions on how to return the item(s).
2.2 Return shipping costs are the customer’s responsibility unless the return is due to our error or a damaged/defective item.
2.3 We recommend using a trackable shipping method to ensure the safe return of your item. We are not liable for lost or damaged returns.
3. Refunds
3.1 Refunds will be issued to the original payment method once the returned item is received and inspected.
3.2 Refunds are typically processed within 3 business days of receiving the returned item.
3.3 Shipping costs are non-refundable, except in cases of defective items or errors on our part.
4. Damaged or Defective Items
4.1 If you receive a damaged or defective item, contact us immediately at info@ijstartprinters.com with details and photos of the damage.
4.2 At our discretion, we will either send a replacement or issue a full refund for the item.
5. Exchange Policy
5.1 We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired product.
6. Late or Missing Refunds
6.1 If your refund has not been received within the expected time frame, check with your bank or credit card company, as processing delays may occur.
6.2 If you still haven’t received your refund, please contact us at info@ijstartprinters.com.
7. Contact Us
For any questions or concerns about returns and refunds, feel free to reach out:
- Email: info@ijstartprinters.com
- Phone: 24/7 Support Service
- Address: Coles Center 181 Mercer Street, New York, NY 10012, United States
Thank you for shopping with ijstartprinters.com. We are committed to providing you with a smooth and hassle-free return and refund experience.